Policies

Free U.S. Post Office Shipping In The USA on Orders $25 and Over

Beadaholique.com has alwasy brought you low prices on beads and jewelry making supplies. We are now offering free shipping on all U.S. orders with merchandise totaling over $25. Simply choose "Free Economy Shipping" at checkout to get your Free Shipping!

To qualify, orders must total $25.00 or over after all other discounts and coupons have been applied. All orders that total less than $25.00 will be charged low cost weight based shipping fees.

If you select any domestic shipping service other than “Standard,” shipping fees will be charged. You will be able to see the charges and be able to change your shipping service before you make your payment.

Reduced International Shipping Rates

All of our international shipping rates have been reduced, so everyone saves!

Shipping Processing Times

We ship packages out seven days a week, 8 AM to 5 PM. We are closed on Thanksgiving Day, Christmas Day and New Years Day. Free Standard shipping orders will be shipped within one to three business days after the order is placed. USPS Priority, USPS Express, UPS 3-Day Select, UPS 2nd Day Air and UPS Next Day air orders received before 11 am Pacific Time will be shipped same day; if received after 11 am, they will be shipped the following business day.

Please note that during extremely high volume periods, such as the month prior to the winter holidays, we may take an extra day or two to ship orders, and the U.S. Post Office may take longer than usual to deliver packages, even via Priority. Accordingly, please allow extra time for delivery during these periods.

Returns, Refunds & Exchanges

Please contact us within 30 days of purchase to arrange the return of any damaged or defective item. Prior authorization and an RA # are necessary for processing your return.
Please contact us by email at: service@beadaholique.com You may also call us at 1-866-834-4618 on weekdays between the hours 9am - 5pm (Pacific Time)

We DO NOT accept returns of cut chain, broken strands, beading kits, books or partial lots of any kind.

Returned items must be in re-saleable condition, in original packaging and free from defect. We make every effort to accurately pick and check your order before it leaves our warehouse. If however we have mis-shipped an item please contact us at: service@beadaholique.com

We'll arrange to ship you right away and provide a postage label or SASE to return the mis-shipped item.

Privacy

At Beadaholique, we are dedicated to protecting your privacy. The information collected about you is used to process orders and to create a more personalized shopping experience. What information is collected? How do we use the information we collect? When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order and to contact you of your order status—for example through a confirmation notice. We also collect e-mail addresses at various locations within the site, including when you order from the site so that we can send you any necessary e-mail messages related to your order, such as shipping notifications. We monitor customer traffic patterns and site usage to help us develop the design and layout of our online store and the products and services we offer. We do not share credit card information with third parties except for the purpose of processing payments for products you've ordered and as required by law.

How do we keep your customer information safe? When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. If at any time you would like us to delete any of your personal information on file, just e-mail: service@beadaholique.com , our customer service.

We are devoted to protecting your privacy. We do not sell, trade, or rent your personal information to others. By using this website you consent to the collection and use of the information you provide to Beadaholique and its affiliates.

Sales and Coupon Codes

Unless otherwise stated for the particular sale, the following applies to all sales and coupon codes:

  • Orders that include items purchased from eBay or Amazon are not eligible for discounts.
  • Coupon codes cannot be combined.
  • Codes cannot be applied to orders that have already been placed.
  • Codes are valid on select in-stock items only.
  • Weekly sale codes expire end of day Monday at 12AM ET/9PM PT.